Shipping Policy

Average Delivery Time for Our Packages

Below you will find the average delivery time for all our packages:

  • Processing Time: Once an order is placed, we take 1 to 3 working days to process it. During the week, this usually takes one working day. Please note that if you place an order on Friday evening or over the weekend, it may take a little longer.

  • Shipping Time: After processing, your order will be dispatched, with an average delivery time of 8 to 12 working days. We strive to make the ordering and delivery process as easy as possible for our customers. If you have any questions or concerns, please do not hesitate to contact our customer service team.

Placing an Order

The ordering process at [Shop Name] is designed to be straightforward. First, visit the product page and add the desired item to your shopping cart by clicking the black "Add to Cart" button. Make sure to check that you have selected the correct variants. If everything is in order, click the "Proceed to Checkout" button.

On the information page, you will need to enter your address details accurately. Once all information is filled in correctly, you can click on the "Continue Shipping" button. On the "Shipping" page, you will have the opportunity to review the address you provided.

Please note: every shipment is sent completely free of charge. As a token of our appreciation for our customers, we cover all shipping and delivery costs. You can now proceed by clicking the "Proceed to Payment" button.

In the payment options, you can choose from various payment methods. At hellostella.com, all payment options are SSL-encrypted, ensuring a secure payment environment:

  • Klarna (deferred payment)
  • Credit Card (AMEX, Mastercard, Maestro, Visa)
  • PayPal
  • EPS
  • Immediate Payment

Once you have selected the correct payment method, click the "Complete Order" button to be redirected to your chosen payment method. Follow the instructions on that page to finalize your order. If you encounter any issues with your order, please feel free to contact us.

Shipping Costs

We cover the shipping costs for every order. All our products are delivered to your door at no charge, and there is no minimum order quantity required.

Shipping Your Order

Have you found the perfect look or accessory on our website? You’ll want to enjoy it as soon as possible! That's why we ensure your order is processed and shipped as quickly as possible. To keep our product prices fair, we collect parcels in large quantities and ship them all at once once we reach our minimum quantity. We appreciate your understanding and willingness to help us create a better and healthier world.

Important Note:

Like many other online shops, we are currently experiencing high demand, and there may be delays due to the COVID-19 crisis. Please take this into account when placing your order. We will do our best to ship your order as quickly as possible. If you would like to ensure your order is dispatched today, please contact us via email. Our service team will be happy to assist you with the right solution.